enabling online
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Haggling in person works because you can perceive the level of seriousness, and thus the social cost to disagreement.
Online, with just dollar amounts being volleyed back and forth, haggling is missing the full range of emotional expressions used in real life which helps negotiations come to a conclusion without dramatic swings and troll-like behavior.
Our EMOTION CHIP technology has the machinery allowing online negotiation to include full emotional expressions, regulating the participants' behavior, and allowing each to more honestly signal their actual beliefs about the fair price.
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Background on the EMOTION CHIP:
Most affective computing systems today include (at least) six dimensions -- anger, sadness, fear, disgust, happiness and surprise. Because people can mix multiple expressions together, that means there is a combinatorial explosion of possible expressive mixtures (729, in fact). But what do these more than 700 expressions actually mean? Building software to recognize a consumer’s emotional expression is a complicated challenge. But the power in doing so comes from understanding what the expressions mean, and thereby knowing how the software should respond.
EMOTION CHIP technology addresses this issue, giving rigorous meanings to emotional expressions in the context of your business.
This new groundbreaking theory is the subject of Human Factory founder Mark Changizi's sixth book, WHAT EMOTIONS MEAN.
Online, with just dollar amounts being volleyed back and forth, haggling is missing the full range of emotional expressions used in real life which helps negotiations come to a conclusion without dramatic swings and troll-like behavior.
Our EMOTION CHIP technology has the machinery allowing online negotiation to include full emotional expressions, regulating the participants' behavior, and allowing each to more honestly signal their actual beliefs about the fair price.
~~~~~~~~~~~~~
Background on the EMOTION CHIP:
Most affective computing systems today include (at least) six dimensions -- anger, sadness, fear, disgust, happiness and surprise. Because people can mix multiple expressions together, that means there is a combinatorial explosion of possible expressive mixtures (729, in fact). But what do these more than 700 expressions actually mean? Building software to recognize a consumer’s emotional expression is a complicated challenge. But the power in doing so comes from understanding what the expressions mean, and thereby knowing how the software should respond.
EMOTION CHIP technology addresses this issue, giving rigorous meanings to emotional expressions in the context of your business.
- What is the consumer’s feeling about what just happened?
- What does the consumer want?
- How serious is he about it?
- What is the consumer’s opinion about the entity it is interacting with?
- How sure of himself is the consumer?
- How disagreeable is the interaction thus far?
This new groundbreaking theory is the subject of Human Factory founder Mark Changizi's sixth book, WHAT EMOTIONS MEAN.